FAQ

If I have a question or would like additional information about one of your products, how can I reach you?

We're here to help! Simply email us at support@mysoupdujar.com. Your business means the world to us and we'll quickly get back to you. 

Is there a unique benefit to ordering online vs just purchasing at the farmers market?

YES (two reasons):

1) We have over thirty soup, salad, dressing, overnight oats and garnish products to choose from. With that vast of a selection, we can't bring the entire inventory to market. When you order online, you'll have full access to everything we offer. We'll place your order in a soon-to-be famous SDJ bag with your name on it, and it will be there for you at pick-up or delivery.

2) Also we tend to sell out at the market throughout the day. By ordering ahead, you are assured the product you want will be there for you.

How do I receive my order if I order online?

Online orders generally become available each Monday. You can then place your order online all week, until Friday at noon (we have to stop orders at that point so we have time to fulfill the orders at our Ventura-based kitchen). You can choose any of our Farmer’s Market locations to pickup your order (either Saturday or Sunday, depending on the market). If you would like us to deliver your order, we deliver Los Angeles County orders on Saturdays between 3pm and 6pm. Ventura County orders are delivered the following Tuesday afternoons, between 2pm and 5pm. 

Are there delivery restrictions?

Yes, we require a $40 minimum order, and we can only delivery within 5 miles of our market locations. This generally covers most of West LA, Hollywood, and the Beach cities.

Can I freeze my soup?

Yes! Just make sure you loosen the lid and remove some of the product so there is space to expand (we recommend a minimum of an inch from soup to the top of the jar). We now offer Fresh Frozen soups online and at the markets. These are soups that were frozen at the kitchen, thus the name “Fresh Frozen”. If you are buying several soups at one time, consider ordering one or two “fresh frozen” to extend your Soup du Jar experience!

What are Crunchy Bits and do they come with my purchase?

Crunchy Bits are our little nuggets of joy that perfectly compliment the flavor of your soup. They typically come in a couple varieties: sliced and baked corn tortilla with a lime zest, and toasted and salted rustic bread chunks (similar to croutons). They are free with our featured soup(s) of the week, but you can purchase a packet of Crunchy Bits any time!

Is Soup du Jar a good gifting idea?

Yes! We offer gift cards, weekly and monthly subscriptions, or simply place an order online as a gifted delivery. Soup du Jar is perfect for folks trying to limit their exposure to the public as well as those recovering from illness, experienced a loss, recently had a baby, or simply aren’t in a position to cook. Not to mention, Soup du Jar is awesome as a “just because” gift!

How many servings are in a jar?

Each jar is a quarter gallon (32 ounces). We find this serves three adults for a light dinner or two for a very filling meal! If you’re adding something along with the soup, such as our Rustic Tomato Bisque paired with a grilled cheese sandwich, a jar can easily be four to five servings. 

What should I do with the jars when I'm done? 

Soup du Jar recognizes both the need for sustainability of the environment as well as the body. We offer all our products in an earth-conscious and responsible manner. That’s why our packaging makes all effort to use glass containers. We encourage reuse by charging a $2 jar deposit, and of course by refunding the deposit for each jar you return back to us. If purchasing at the farmer’s market, bring your jars with you, or if we’re delivering to you, simply leave your empties at your doorstep.

How do I know what to add to the soup? 

We think the soups are pretty good on their own, but we’re intentionally prudent with salt and ingredients that some might find “spicy”. So if you prefer a bit more seasoning, have at it! In addition to our Crunchy Bits, consider topping your soup off with shredded cheese, perhaps some hot sauce, sliced avocado or other veggies or perhaps a dollop of sour cream (or dairy free substitute)! Last, you can also checkout the weekly online “Tasting Notes” for additional suggestions and pairings. We love it when we hear how our customers make our soup even more special!

Do you have a store? 

We do not have a retail store, but we’re now available online as well as at the Calabasas, Marina del Rey and Playa Vista Farmer’s Markets on Saturdays, and Brentwood, Hollywood, Melrose and Westlake Village markets on Sunday.

Does our soup need to be refrigerated? How long will it last in the fridge?

Yes, because we do not use preservatives or additives, all our products require refrigeration. We recommend most soups and dressing should be consumed within seven to ten days. 

How do I thaw my fresh frozen soup?

If you simply take the soup out of the freezer and put in the fridge, it will take about two days for it to be fully defrosted. A much faster option is to place the frozen container into a few inches of warm water to expedite the defrosting process.